Tailor-made care for your skin and hair
Welcome to the new era of personalized care. Our innovative artificial intelligence-based Skin and Hair Care Assistant is designed to help you look your best. Jun gives you recommendations that are completely tailored to your genetics, your habits, your environment and your personal care goals.
I am Jun and I am at your disposal
I am the avatar of 24Genetics’ revolutionary AI Skin and Hair Care Assistant. I combine the most advanced artificial intelligence technology with the most accurate genetic science on the market.
I will take care of analyzing your genetic data, your habits and preferences, to offer you effective, realistic and safe recommendations. I will always take a personalized approach, generic solutions are a thing of the past. From the hydration your skin needs to the best type of shampoo for your scalp type, I will be here to help you.
Genetic analysis
We start with an analysis of your genetic data. Through the 24Genetics Personalized Skin and Hair Test, we obtain valuable information about your genetic predispositions that can influence the health, appearance, and aging of your skin and hair. We will know, for example, if you have a higher risk of specific pathologies, sensitivity to UV rays, cellulite, or a tendency to hair loss. This information is the basis for recommending routines, ingredient,s and products that are right for you.
Personal questionnaire
Genetics is important but it is not everything. A detailed questionnaire about your goals, your environment, your daily care habits, your level of sun exposure, your use of cosmetics, your skin and hair type, and above all, your personal preferences, will allow us to get to know you much better. This information helps us to understand your real needs and to prepare a personalized, effective, and easy-to-follow care proposal that you can apply comfortably in your daily life.
Intelligent algorithm
Our advanced artificial intelligence algorithm processes both your genetic data and your answers to the questionnaire to design a personalized skin and hair care plan. This plan takes into account not only what your genetics reveal about you, but also your goals, lifestyle and preferences. Jun will then be able to propose routines or active ingredients, and make product recommendations that are tailored to you in a comprehensive, realistic, and scientifically based way.
The 24Genetics AI Skin and Hair Care Assistant has been developed to provide general dermatological and hair care support to people in good health, without serious pathologies. This assistant does not replace the advice of a professional, so we recommend seeking the opinion of a dermatologist or trichologist in case of any clinical doubt or important dermatological or capillary condition.
Achieve your best version with Jun’s help
Customized recommendations
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Beauty routines
Product comparison
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Benefits of 24Genetics AI Skin and Hair Assistant
- Advanced personalization: Each recommendation is tailored to your unique genetic profile, habits, and personal preferences.
- Long-term wellness: Developing proper habits for your skin and hair can help prevent premature deterioration and enhance your appearance.
- Convenience and ease: Jun provides you with clear recommendations, guided routines, and straightforward advice at all times.
- Total flexibility: Your routines adapt to you. As the condition of your skin or hair evolves, due to seasonal, hormonal or lifestyle changes, Jun will adjust to each new situation.
- 24/7 Accessibility: Available from the web or WhatsApp, anytime, anywhere, whenever you need it. At any time and in the way that is most convenient for you.
It is no longer a matter of following general trends, but of knowing your body from the inside out and acting with reliable and accurate information. Thanks to the data obtained from your DNA, Jun identifies your genetic predispositions in areas such as propensity to facial aging, crow’s feet, sun sensitivity, tendency to hair loss or ease of tanning. This translates into personalized care routines that can help you improve your appearance and well-being over the long term.
How to contact Jun?
We know that the best care is the one that adapts to you, anytime, anywhere. That’s why Jun is available from both the web platform and WhatsApp, whichever is more convenient for you.
Web platform
From your computer you can answer the questionnaire to create your profile, get more information about the content of your report, review your personalized routines, modify your preferences or consult the history of suggested products. Everything organized and always accessible to you.
Assistant in WhatsApp
If you prefer more direct communication, Jun is also available via WhatsApp. You can write to him with your questions, send him audios, or even product photos, and you will receive quick and personalized answers.
With Jun’s help, maintaining a skin and hair care routine is much easier. Choose the contact method that’s most convenient for you at any time and get the answers you need immediately.
Subscribing is very easy…
To start using your IA Skin and Hair Care Assistant, it is a prerequisite to have your 24Genetics Skin and Hair Genetic Report.
- If you already have it, you can subscribe now to the support service on our website. You only need to enter your sample code to activate your monthly subscription and access all the features. You can find the sample code in the top right corner of any page of your reports. It is a unique number per client that is the same in all your 24Genetics reports.
- If you do not yet have your skin and hair report, the first thing you should do is request it. When you receive the kit at home, you will find your sample code both on the saliva collection tube and on the bar-coded labels. With this code you will be able to subscribe to the Skin and Hair Assistant. Although it will take a few weeks to receive your report, you will be able to start receiving help from Jun, based on your answers to the initial questionnaire. When your report is available, Juan will integrate it into your profile and offer you even more personalized recommendations.
The Skin and Hair Care Assistant model, based on artificial intelligence, is constantly improving and learning. This service is not suitable for individuals with severe dermatological or hair conditions that require professional supervision. The use of this Assistant is limited to a reasonable level of use. If the usage limit is exceeded, the service will be paused until the next subscription cycle.
Here are some examples of what you can ask Jun…
I WANT A PERSONALIZED SKIN CARE ROUTINE
Morning Routine:
- Cleansing: Use a gentle cleanser that won’t dry out the skin, ideal for combination skin. Look for formulas with soothing ingredients such as aloe vera or chamomile.
- Antioxidant: Apply a serum with vitamin C to protect your skin from oxidative damage and improve radiance.
- Moisturizing: Use a light moisturizer, preferably with niacinamide, to help control excess oil and reduce the appearance of pores.
- Sun Protection: Apply a broad-spectrum SPF 50+ sunscreen every morning. Reapply every 2 hours if you are exposed to the sun.
Night Routine:
- Cleansing: Use the same gentle cleanser to remove impurities accumulated during the day.
- Treatment for Breakouts: Apply a localized treatment containing salicylic acid to areas prone to breakouts, such as the forehead and chin.
- Moisturize and Repair: Use a moisturizer with niacinamide to repair the skin barrier overnight. If you experience dryness on your cheeks, consider using a richer cream in those areas.
- Exfoliation (2 times per week): Introduce a mild chemical scrub with salicylic acid or glycolic acid to help unclog pores and improve skin texture.
Additional Tips:
– Masks: Use a clay mask once a week to control excess oil in the T-zone.
– Internal Hydration: Try to maintain an adequate intake of water, between 1.5 and 2 liters per day, to keep your skin hydrated from the inside.
MY REPORT SAYS I AM PRONE TO GLYCATION. WHAT IS IT AND HOW DOES IT AFFECT MY SKIN?
Glycation is a process in which sugar molecules in the bloodstream attach to proteins and lipids, forming “advanced glycation end products” (AGEs). These products can accumulate and cause damage to various structures in the body, including the skin.
Impact of glycation on the skin:
> Loss of elasticity: Glycation mainly affects collagen and elastin, two proteins essential for maintaining skin firmness and elasticity. Over time, this can lead to sagging and less elastic skin.
> Appearance of wrinkles: By damaging collagen, glycation can accelerate the formation of wrinkles, making skin appear aged before its time.
> Dull Skin Tone: AGEs can interfere with cell turnover, resulting in duller, less radiant skin.
Recommendations to combat glycation:
- Low Sugar Diet: Limiting consumption of foods high in sugar and refined carbohydrates can help reduce AGEs formation.
- Antioxidants: Introducing antioxidants into your skin care routine, such as vitamin C and E, can help neutralize free radicals and reduce oxidative damage.
- Skin Care: Use products containing ingredients such as retinol, which can help stimulate collagen production and improve skin texture.
- Sunscreen: UV rays can exacerbate glycation damage, so daily use of sunscreen is crucial.
- Supplements: Consider talking to a healthcare professional about supplements that can help combat the effects of glycation, such as carnosine.
These measures can help you reduce the impact of glycation on your skin and keep it healthier and younger for longer.
MY SKIN IS OILY. WHAT KIND OF COMPONENTS SHOULD I LOOK FOR IN THE PRODUCTS I USE?
If you have oily skin, it’s essential to select products that help regulate excess sebum without drying out your skin. Here are some key ingredients you should look for:
- Salicylic Acid: A beta hydroxy acid (BHA) that penetrates pores and helps remove excess oil and dead skin cells, reducing the appearance of pores and preventing breakouts.
- Niacinamide (Vitamin B3): Helps regulate sebum production, reduces inflammation and improves skin texture.
- Clay (Kaolin or Bentonite): Absorbs excess oil and deep cleans pores, ideal for weekly masks.
- Glycolic Acid: An alpha hydroxy acid (AHA) that gently exfoliates the skin’s surface, promoting faster cell renewal.
- Benzoyl Peroxide: Helps fight acne-causing bacteria and reduces excess oil.
- Green Tea Extract: With antioxidant and anti-inflammatory properties, it helps soothe and balance oily skin.
- Retinoids: Vitamin A derivatives that help regulate the cell renewal cycle and control excess sebum.
- Sodium Hyaluronate: A form of hyaluronic acid that provides hydration without adding oil to the skin.
- Lactic Acid: Another AHA that helps to exfoliate and improve skin texture gently.
- Sulfur: Helps absorb excess oil and has antibacterial properties.
Additional Tips:
– Non-Comedogenic Products: Make sure the products you use are non-comedogenic, which means they won’t clog your pores.
– Light Textures: Opt for light textures such as gels or serums, which are less likely to feel heavy or greasy on the skin.
– Balanced Moisturizing: Don’t skip moisturizer. Well-moisturized skin can help regulate sebum production.
These ingredients can help you manage excess oil and keep your skin balanced and healthy.
SUMMER IS STARTING. ARE THERE ANY CHANGES I SHOULD MAKE TO MY PERSONAL CARE ROUTINE?
Adjusting Your Summer Care Routine
With the arrival of summer, it is essential to adapt your personal care routine to protect and maintain the health of your skin. Here are some changes and recommendations:
- Reinforce Sun Protection: Be sure to use a broad-spectrum sunscreen with an SPF of 50 or higher every day. Reapply every two hours, especially if you are outdoors or sweating.
- Opt for Light Textures: Switch to light gel moisturizers and serums that won’t overload your oily skin. This will help keep skin hydrated without increasing sebum production.
- Incorporate Antioxidants: Use serums containing antioxidants, such as vitamin C, in the morning to protect your skin from environmental damage and enhance radiance.
- Gentle Exfoliation: Exfoliate your skin 1-2 times a week with a mild chemical exfoliant to remove dead skin cells and prevent clogged pores.
- Internal Hydration: Increase your water intake to keep your skin hydrated from within, especially on hot days.
- Clay Masks: Use clay masks once a week to control excess oil and deep clean pores.
- Protect your lips: Use a lip balm with SPF to shield your lips from the sun’s damaging effects.
- Hair Care: If you’re also looking to protect your hair, consider using products with UV protection and limit the use of heat tools.
- Protective Clothing: Wear wide-brimmed hats and sunglasses to protect your face and eyes from direct sun exposure.
- Adjust your diet: Incorporate foods rich in antioxidants, such as fresh fruits and vegetables, which can help protect your skin from the inside.
Additional Tips:
– Avoid Direct Sun: Try to stay in the shade during the hours of highest solar intensity.
– Refreshing Shower: Consider cooler showers to help tighten pores and reduce oil production.
These adjustments will help you maintain healthy and protected skin during the summer months, tailoring your routine to the specific needs of this season.
I HAVE DANDRUFF BUT OTHER PEOPLE TALK TO ME ABOUT DERMATITIS. WHAT IS THE DIFFERENCE BETWEEN ONE CONDITION AND THE OTHER?
Although dandruff and seborrheic dermatitis may appear similar, they are distinct conditions with specific characteristics and treatments.
Dandruff
– Cause: Generally caused by the proliferation of a fungus called *Malassezia* on the scalp, combined with dry or oily skin.
– Symptoms: White or yellowish scales that flake easily from the scalp. There may be itching, but usually no significant inflammation.
– Appearance: The scales are small and loose, and are often noticeable on hair or clothing.
– Treatment: Anti-dandruff shampoos containing ingredients such as zinc pyrithione, ketoconazole, or salicylic acid.
Seborrheic Dermatitis
– Cause: Believed to be an inflammatory response to the yeast itself (*Malassezia*), but may also be linked to genetic factors, stress, or hormonal changes.
– Symptoms: Yellowish or whitish scaly plaques, accompanied by redness and inflammation.
– Intense itching and sometimes pain or tenderness of the scalp.
– Appearance: The scales are usually thicker and attached to the scalp. The skin may be red and inflamed.
– Treatment: Medicated shampoos containing ketoconazole, selenium sulfide, or coal tar. In severe cases, dermatologists may prescribe topical corticosteroids or antifungal treatments.
Additional Tips
– Identification: If you notice inflammation, redness and adherent scales, it could be seborrheic dermatitis. It is advisable to consult a dermatologist for an accurate diagnosis.
– Stress Management: Both dandruff and seborrheic dermatitis can be made worse by stress, so managing stress can help control symptoms.
– Regular Hygiene: Washing your hair regularly to keep the scalp clean can help both conditions.
If you suspect you may have seborrheic dermatitis rather than dandruff, or if dandruff treatments do not work, it is best to consult a dermatologist for proper diagnosis and treatment.
MY HAIR IS FALLING OUT. IN ADDITION TO THE TREATMENT, SHOULD I DO ANYTHING ABOUT MY DIET?
Diet plays a crucial role in hair health. Here are some dietary tips that can help strengthen your hair and reduce hair loss:
Key Hair Nutrients:
- Protein: Hair is mainly composed of keratin, a protein. Make sure you consume enough protein with foods such as chicken, fish, eggs, legumes, and nuts.
- Iron: Iron deficiency can cause hair loss. Incorporate iron-rich foods such as lean meats, spinach, lentils, and tofu.
- Omega-3 Fatty Acids: These essential fatty acids promote scalp health. Include fatty fish such as salmon, mackerel, and sardines, as well as chia seeds and walnuts in your diet.
- Zinc: Zinc is crucial for hair tissue repair. You can find it in foods such as oysters, beef, pumpkin seeds, and chickpeas.
- Biotin (Vitamin B7): Known for its role in hair health. Sources of biotin include eggs, almonds, sweet potatoes, and spinach.
- Vitamins A and C: These vitamins help in the production of sebum and collagen, which are essential for healthy hair. Include carrots, sweet potatoes, oranges, and strawberries in your diet.
- Vitamin E: Acts as an antioxidant and helps maintain a healthy scalp. Consume it through almonds, sunflower seeds, and avocados.
- Folic Acid: Aids in hair cell renewal. Find folic acid in green leafy vegetables, beans, and fortified cereals.
Additional Tips:
– Hydration: Stay well hydrated by drinking enough water, as dehydration can affect hair health.
– Dietary Balance: Make sure you have a balanced diet that includes a variety of foods to meet all nutritional needs.
– Supplements: If you have specific deficiencies, consider talking to a health professional about supplements that may help you.
– Avoid Extreme Dieting: Very restrictive diets can deprive your body of essential nutrients, which can negatively affect your hair.
Adopting a diet rich in these nutrients can help strengthen your hair and reduce hair loss, complementing any treatment you are following.
I AM IN THE PERFUMERY AND I AM HESITATING BETWEEN 2 PRODUCTS. CAN I SEND YOU A PICTURE SO YOU CAN TELL ME WHICH ONE TO CHOOSE?
Sure, you can send a photo of the products and I will be happy to help you decide which one might be best suited for you based on the information we have discussed about your skin and hair.
I GET SUN SPOTS. WHAT PRODUCTS SHOULD I USE?
Sun spots, also known as age spots or solar lentigines, are dark areas that appear on the skin due to prolonged exposure to the sun. Here are some key products and ingredients that can help you treat and prevent these spots:
Key Ingredients:
- Sunscreen: Daily use of a broad-spectrum SPF 50+ sunscreen is essential for preventing new sunspots. Look for formulas that include UVA and UVB protection.
- Vitamin C: A potent antioxidant that helps lighten sun spots and improves skin radiance. Look for serums with stabilized vitamin C.
- Kojic Acid: A natural ingredient that helps lighten dark spots and even skin tone.
- Niacinamide: Helps reduce pigmentation and improves the skin barrier. It is a versatile ingredient that also controls sebum production.
- Glycolic Acid: An AHA that gently exfoliates the skin, promoting cell renewal and helping to fade blemishes.
- Retinoids: Vitamin A derivatives that accelerate cell renewal and may help lighten sunspots over time.
- Tranexamic Acid: An ingredient that is effective in reducing hyperpigmentation and sun spots.
Suggested Products:
– Antioxidant Serums: Look for serums that combine vitamin C and E with ferulic acid for enhanced antioxidant protection.
– Depigmenting creams: Specific products for spots containing kojic acid or tranexamic acid.
– Chemical Exfoliants: Use exfoliants containing AHA or BHA acids, such as glycolic acid, to improve skin texture and tone.
Additional Tips:
– Sunscreen Reapplication: Reapply sunscreen every 2 hours when outdoors for continuous protection.
– Nighttime routine: Incorporate retinoids into your nighttime routine, but start slowly to avoid irritation.
– Professional Consultation: For persistent spots, consider consulting a dermatologist about professional treatments such as chemical peels or lasers.
Consistent use of these products and proper sun protection can help you effectively manage and prevent sun spots.
WHAT KIND OF COMPONENTS DO I NEED FOR THE EYE CONTOUR?
The skin around the eyes is more delicate and thinner than other parts of the face, so it requires specific ingredients to address common concerns such as dark circles, puffiness, and fine lines.
Recommended Ingredients:
- Hyaluronic Acid: A potent moisturizer that helps keep the skin around the eyes plump and smooth, reducing the appearance of fine lines.
- Caffeine: Known for its anti-inflammatory properties, caffeine helps reduce puffiness and bags under the eyes.
- Vitamin C: A potent antioxidant that brightens the skin, helping to reduce the appearance of dark circles and protect against environmental damage.
- Retinol: Stimulates collagen production and improves skin texture, helping to reduce fine lines and wrinkles. Use specific formulas for the eye contour to avoid irritation.
- Peptides: Help to strengthen and repair the skin, promoting elasticity and firmness in the eye contour area.
- Niacinamide: Helps improve skin texture, reduces pigmentation, and strengthens the skin barrier.
- Ceramides: Help restore and maintain the skin’s natural barrier, maintaining hydration and protecting delicate skin.
- Green Tea Extract: Rich in antioxidants, it helps soothe the skin and reduce inflammation.
Additional Tips:
– Gentle Application: Apply the products with the ring finger, which exerts less pressure, and tap gently to avoid stretching the skin.
– Sun protection: Use a sunscreen suitable for the eye area or sunglasses to protect the skin from UV rays.
– Constant Moisturizing: Keep your skin well-hydrated to prevent the formation of fine lines and wrinkles.
Incorporating these ingredients into your eye routine can help keep this delicate area healthy and rejuvenated.
HOW OFTEN SHOULD I APPLY SUNSCREEN WHEN I GO TO THE BEACH AND ON A DAILY BASIS?
Proper application of sunscreen is crucial to protect your skin from harmful UV rays, both at the beach and in your daily routine.
On the Beach:
- Initial Application: Apply sunscreen generously at least 15-30 minutes before sun exposure to ensure proper absorption.
- Reapplication: Reapply every 2 hours, or immediately after swimming, excessive sweating, or towel drying.
- Adequate Amount: Use approximately one ounce (equivalent to a shot glass) to cover the entire body. Do not forget areas such as the neck, ears, feet, and the back of the knees.
- Sunscreen Type: Opt for a broad-spectrum sunscreen with SPF 50+ for the best protection against UVA and UVB rays.
In the Day to Day:
- Morning Application: Apply sunscreen as the final step of your morning skin care routine, approximately 15-30 minutes before going out.
- Reapplication: Reapply every 2 hours if you are outdoors. If you spend all day indoors, one application in the morning is usually sufficient, unless you are near windows that receive direct sunlight.
- Makeup: If you wear makeup, consider a powder or spray sunscreen for easy reapplication without ruining your makeup.
- Indirect Exposure: Remember that even on cloudy days or in the shade, UV rays can still affect your skin, so sunscreen remains necessary.
Additional Tips:
– Additional Protection: Wear wide-brimmed hats, sunglasses with UV protection and sun-protective clothing for extra protection.
– Water Resistant Products: For water activities, choose a water resistant sunscreen and check the resistance time (40 or 80 minutes) to know when to reapply.
These practices will help you protect your skin effectively, reducing the risk of sunburn and long-term damage.
WHAT IS MORE EFFECTIVE FOR ALOPECIA, TOPICAL PRODUCTS OR PILL TREATMENTS?
The most effective treatment for alopecia can vary depending on the type and underlying cause of hair loss. Here, I detail the differences and effectiveness of topical and oral treatments:
Topical Products:
- Minoxidil:
– Use: Often available over-the-counter, it is applied directly to the affected area of the scalp.
– Effectiveness: Stimulates hair growth by increasing blood flow to the hair follicles. It is effective for many types of alopecia, especially in the early stages.
– Considerations: Results may take several months to appear, and the treatment must be used continuously to maintain hair growth.
- Topical Corticosteroids:
– Use: Applied to reduce inflammation in cases of alopecia areata.
– Effectiveness: They can be effective in reducing inflammation and aiding hair recovery in affected areas.
- Anti-dandruff or Medicated Shampoos:
– Use: Used to treat scalp conditions that may contribute to hair loss.
– Effectiveness: They help maintain a healthy scalp, but do not directly treat alopecia.
Pill Treatments:
- Finasteride:
– Use: Available by prescription only, to be taken daily.
– Effectiveness: Blocks the conversion of testosterone to DHT, a hormone that contributes to hair loss. It is particularly effective for androgenetic alopecia in men.
– Continuous consideration must be taken to maintain results. May have side effects such as decreased libido.
- Nutritional Supplements:
– Use: Vitamins and minerals that support hair health, such as biotin, zinc and iron.
– Effectiveness: They may be helpful if hair loss is related to nutritional deficiencies.
General Considerations:
– Diagnosis: It is important to obtain an accurate diagnosis of the cause of alopecia in order to choose the most appropriate treatment.
– Combination of Treatments: Often, a combination of topical and oral treatments can be more effective than one alone.
– Medical Consultation: Consult with a dermatologist or hair specialist to determine the most appropriate treatment for your specific case.
Both types of treatment have their benefits and limitations, and the choice between them will depend on the cause and type of alopecia, as well as the individual response to treatment.
TELL ME WHAT KIND OF PRODUCTS SHOULD I USE TO IMPROVE BODY SKIN FLACCIDITY
Sagging body skin can be caused by factors such as aging, rapid weight loss or lack of exercise. Here are some types of products and ingredients that can help improve skin firmness:
Key Ingredients:
- Retinoids: A cream or lotion containing retinol helps stimulate collagen production, thereby improving skin elasticity and firmness.
- Hyaluronic Acid: Deep moisturizer that helps keep skin plumped, improving the appearance of sagging.
- Peptides: Help repair and strengthen the skin’s structure, promoting firmness and elasticity.
- Antioxidants: Ingredients such as vitamin C and E protect against free radical damage and promote firmer skin.
- Caffeine: Caffeine cream or gel can help to tighten the skin and reduce the appearance of cellulite temporarily.
- Collagen: Creams or supplements containing collagen can help improve skin elasticity.
- Niacinamide: Improves skin texture and strengthens the skin barrier, contributing to a firmer appearance.
Suggested Products:
– Firming Body Lotions: Look for lotions that include a combination of the above ingredients for a comprehensive firming effect.
– Body Oils: Oils containing antioxidants and essential fatty acids can help nourish and improve skin elasticity.
– Collagen Supplements: Consider oral hydrolyzed collagen supplements to support skin elasticity from within.
Additional Tips:
– Body Massage: Perform regular massages with oils or creams to improve circulation and stimulate skin firmness.
– Regular Exercise: Resistance and toning exercises help improve muscle mass, which can tighten the skin.
– Adequate Hydration: Maintain good hydration to improve skin elasticity and firmness.
Incorporating these products and practices into your routine can help improve sagging body skin, promoting a firmer, more toned appearance.
Have you ever had a genetic test before?
If you have already taken one of our genetic tests or one from another company, we can use your raw data to generate your 24Genetics Skin and Hair Genetic Report. From that moment on, you will be able to enjoy all the personalized services offered by Jun, our artificial intelligence-based Skin and Hair Assistant.












