Can I buy any pack and make part of the reports for myself and another for someone else?
No, this is not possible. Each 24Genetics pack includes only one sample collection kit. Therefore, one kit is required for each person who wishes to obtain the reports, regardless of the number of ordered reports. Thus, in each pack, there can only be a single perfectly-identified sample.
What is Raw Data?
Raw Data is commonly used to refer to the data file obtained after sequencing your DNA sample. That is, it is the genetic information that we have obtained from your sample without having submitted it to the exclusive algorithms developed by 24Genetics, which produce reports that are understandable to anyone. At 24Genetics, we offer you this data so that, if you wish, you can request specific reports or analyses from other companies, laboratories or geneticists.
Can I have my Raw Data?
Of course, you can. Just ask our customer service team (firstname.lastname@example.org), and we will send you your Raw Data at no additional cost.
What process does my Raw Data undergo when I request you to send it to me?
We subject the Raw Data file of each client to a strict quality and filtering process before being sent. Remember that this file contains very private personal information. Therefore, it is essential to keep it in a safe place. If you open the file, you will see that it is composed of different columns:
- #Rsid: this is the number that defines a human variation.
- Chr: means chromosome and includes the different chromosomes of your DNA, both somatic and sexual.
- Position: is the specific place that each genetic marker occupies in the DNA (GRCh37).
- Genotype/Ind: refers to the genotypes of your DNA (A, C, T, G), as well as insertions and deletions (I, D)
This data may be complex for you, but a geneticist will know how to conclude from this information.
Do you have a portal or app where I can access my reports?
For the security of your data, we do not have your information online. However, we remind you that you become a code to guarantee your cybersecurity and anonymity once we receive your sample. At 24Genetics, we look after your privacy, and we do not sell your data to third parties, something that is a common practice in other companies in the sector.
What are your reports based on?
Each of the traits published in our reports is based on scientific publications validated and analyzed by a large multidisciplinary team. We verify each parameter one by one to guarantee the best possible scientific support.
Who analyzes my genetic data?
Once we sequence your DNA, your genetic data is filtered and analyzed by a selected multidisciplinary team of bioinformaticians, geneticists and physicians exclusively dedicated to this function.
Where are your laboratories located?
Our laboratories are located in the European Union.
Can I request that you delete my data from your systems?
Any customer can request the deletion of their genetic data at any time. We will resolve your request within a maximum of two weeks. If at any time you would like to request the deletion of your data, please remember to keep your reports and ask for your Raw Data file, as we will no longer have them available and will not be able to send them to you again.
Do you carry out investigations with my datas?
The research, which can be performed internally and in collaboration with research platforms, is always carried out anonymously and with the clients’ explicit consent.
Do you perform genetic counselling?
Yes, for each of the reports purchased, we offer a free 10-minute telephone consultation with a 24Genetics geneticist, in which you will be able to clarify any doubts that may have arisen when you receive your reports. (Only for Spain and Latin America)
In addition, all customers who order our health report are contacted after purchase, before sequencing and analysis of their data, to explain all the characteristics of the test, as well as to resolve any doubts that may arise during the process. We want you to know in-depth what you are buying and make sure it will meet your expectations. (Only for Spain)