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Terms of service



“24GENETICS, S.L.” (hereinafter, 24Genetics) is dedicated to the performance of DNA tests and genetic reports that it commercializes, under the brand name “24Genetics”, both at retail, through direct sales to end consumers, and through its own network of distributors.
In accordance with the provisions of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, 24Genetics proceeds to provide clear, understandable and unequivocal information on the terms of use of this website.
This document establishes the terms of use and regulates the access, navigation and use of the website located at the URL www.24genetics.com (hereinafter, “website or “web page”).



Access to this website is the sole responsibility of the user.
By accessing, browsing or using the website, the visitor becomes a user (hereinafter, the “user”), and implies full, complete and unreserved acceptance of each and every one of the TERMS OF USE included in this document, which shall have the same validity and effectiveness as any written and signed contract.
Their observance and compliance shall be enforceable against any person accessing, browsing or using the website.
If you do not agree with the terms set forth, do not access, browse or use the same.



This document regulates the access, navigation and use of the website, without prejudice to the fact that 24Genetics reserves the right to modify the conditions required for its access or use, without prior notice.
Modifications to the terms and conditions of this document will be published in the same form in which it appears or through any type of communication addressed to users.
The temporary validity of this document coincides, therefore, with the time of its exposure, until it is totally or partially modified, at which time the modified document will become effective.
Access, navigation and use of the website after the entry into force of the modifications or changes imply acceptance.
As these TERMS OF USE are subject to changes and updates, the version published by 24Genetics may be different each time the user accesses the website, and therefore the user must read the TERMS OF USE each and every time he/she accesses the website.



24Genetics (for identification, please refer to the LEGAL NOTICE), as the party responsible for the website and provider of the service offered through this website, offers users a USER SERVICE, available from Monday to Friday, from 9 a.m. to 6 p.m., in which it will give due attention to all queries, complaints and suggestions made in relation to the provision of said service.
Specifically, the channel of communication will be through the following e-mail address: info@24genetics.com
24Genetics will respond to complaints or queries received in the shortest possible time.



24Genetics is the owner or, as the case may be, has the corresponding licenses on the exploitation rights of intellectual and industrial property of the website, as well as of all the contents offered therein, including, but not limited to, the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content and services available through the same.
Under no circumstances shall it be understood that access, browsing and use of the website by the user implies a waiver, transmission, license or total or partial transfer of said rights by 24Genetics. By accessing the website, the user acquires a right to use the contents and/or services of the website within a domestic scope and solely for the purpose of enjoying the benefits of the service in accordance with this document.
References to trademarks or trade names or other distinctive signs, whether owned by 24Genetics or third parties, imply the prohibition of their use without the consent of 24Genetics or their legitimate owners. At no time, unless expressly stated otherwise in writing by 24Genetics, does access, browsing or use of the website or its contents confer on the user any right whatsoever over the distinctive signs included therein.
All intellectual and industrial property rights over the contents of the website are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, make available, transform or distribute, by any means and in any form, all or part of the contents included therein, for public or commercial purposes, without the prior express written authorization of 24Genetics or, where appropriate, of the owner of the corresponding rights.
Likewise, it is forbidden to remove or manipulate the copyright indications or other credits that identify the holders of rights of the contents of the website, as well as the technical protection devices, digital fingerprints, or any protection mechanism or information incorporated therein.



A) Hyperlinks to the 24Genetics website on other platforms and websites or social networks.
The establishment of the hyperlink does not imply in any case the existence of a relationship between 24Genetics and the owner of the website in which it is established, nor the acceptance and approval by 24Genetics of the contents or services of the latter.
Users and, in general, those persons who intend to establish hyperlinks between their web page and this page must observe the following rules:

1st) The prior authorization of 24Genetics shall not be required when the hyperlink only allows access to the home page, so that it does not reproduce it in any way. Any other form of hyperlink requires the written authorization of 24Genetics.

2nd) Hyperlinks from pages that contain themes, names, materials, information or contents that are illegal, illicit, defamatory, or contrary to morality or generally accepted good customs or public order, or that violate any rights of third parties, are prohibited.

3rd) No frames shall be created with this web page or on this web page.
4th) No false, inaccurate or offensive statements or indications shall be made about this web page or about the contents supplied by it, or about 24Genetics, its directors, employees, collaborators or persons related to the page for any reason, or about its users.

5th) It shall not be stated or implied that 24Genetics has authorized the hyperlink, or that it has supervised or assumed in any way the contents offered or made available on the web page on which the hyperlink is established.

6) With the exception of those signs that form part of the hyperlink itself, the web page on which the hyperlink is established may not contain any trademark, commercial name, denomination, logo, slogan or any other distinctive signs belonging to 24Genetics. Consequently, the hyperlink may only contain what is strictly necessary to identify the destination of the hyperlink.
Likewise, 24Genetics itself may make available to users, through different tools and applications, links that allow users to access the website from different pages. The inclusion of these links is for the sole purpose of facilitating users’ access to the website.
The establishment of these links does not imply the existence of any relationship between 24Genetics and the owner, manufacturer or distributor of the platform where the link is located, nor the acceptance and approval by the former of the contents or services on the platforms that redirect, being the owner, manufacturer or distributor solely responsible for them.
In no case does 24Genetics share with Facebook, Instagram, Linkedin, Youtube or any other social network that may be incorporated into the website any personal information about its users, its sole purpose being the one established in this document, as well as in the PRIVACY POLICY of the website. In this sense, all the information that the user wishes to provide to these platforms will be under his/her own responsibility, and 24Genetics will not intervene in this process.
The activation and use of these links may entail the identification and authentication of the user (by means of login or password) on the corresponding platforms, completely external to the website and beyond the control of 24Genetics. By accessing external networks, the user enters an environment not controlled by 24Genetics, for which 24Genetics assumes no responsibility for the security settings of those environments.
Since 24Genetics has no control over the content hosted on such channels, User acknowledges and agrees that 24Genetics assumes no responsibility for the content or services User may access on such sites, or for any content, products, services, advertising, or other material available on such sites. For this reason, the user must be extremely prudent in the evaluation and use of the information, contents and services existing in the linked channels, and about the own or third parties’ information that he/she wants to share in those channels.
B) Hyperlinks established on the 24Genetics website to other websites
The website may display links to other web pages by means of different buttons, links, banners, embedded content, etc.
24Genetics informs that these web pages are directly managed by third parties, so that 24Genetics has no power or means, human or technical, to know in advance, control or approve all the information, contents, products or services provided by other platforms to which links may be established from the website.
Consequently, 24Genetics cannot assume any type of responsibility for any aspect related to any platform or web page to which a link may be established from the website. Specifically, and by way of example and not limitation, 24Genetics cannot assume any type of responsibility for its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its contents, in general; nor for viruses or other harmful elements that may cause alterations in the user’s computer system, or in its documents or files.
If users have actual knowledge that the activities carried out through these third party web pages are illegal or contravene morality and/or public order, they should immediately notify 24Genetics so that the link to such web pages may be disabled.
In any case, the establishment of any type of link from the web site to another web page does not imply that there is any type of relationship, collaboration or dependence between 24Genetics and the person responsible for the external web page.
Nor do such hyperlinks constitute any suggestion or recommendation on the part of 24Genetics.



The user agrees to make correct use of the website and its contents in accordance with the provisions of current legislation and this document, as well as in accordance with the rules of coexistence, morality and generally accepted good customs, and in accordance with the warnings and instructions that are brought to his/her attention, either by means of this document or through any other place within the contents that make up the website.
Consequently, it is not permitted (and, therefore, the consequences will be the sole responsibility of the user) to access or use the website for illegal or unauthorized purposes, whether or not they have an economic purpose.
In particular, and without the following list being exhaustive, but merely illustrative, it is forbidden:
– Use the website, and any of its contents, for purposes or with effects that are unlawful, prohibited by this document or by current legislation.
– Use the website in any way that may cause damage, interruptions, inefficiencies or defects in its operation or in the computer of a third party.
– Use the website for the transmission, installation or publication of any viruses, malicious code or other harmful programs or files
– Use the website in a way that constitutes an infringement of the rights of 24Genetics or any third party, or that may cause -directly or indirectly- any kind of damage or harm
– Use the Website to transmit or publish any material of a defamatory, offensive, racist, vulgar, denigrating, pornographic, or obscene or threatening nature, or that may cause annoyance to any person
– Use the website in an illegal manner, against good faith, morality and public order.
– Accessing or interacting with the website under a false identity, impersonating a third party, using a profile or performing any other action that may lead to confusion as to the identity of the origin of a message
– Gain unauthorized access to any section of the website, other systems or networks connected to it, any 24Genetics server, by hacking or forgery, password mining or any other illegitimate means
– Breach, or attempt to breach, the security or authentication measures of the website or any network connected to the website, or the security or protection measures inherent in the content hosted on the website
– Take any action that causes disproportionate or unnecessary strain on the infrastructure of the website or 24Genetics’ systems or networks, as well as systems and networks connected to the website; and
– Entering data that is manifestly false.
The breach of any of the above obligations by the user may lead to the adoption by 24Genetics of the appropriate measures protected by law and in the exercise of its rights or obligations, and may lead to the deletion or blocking of the account of the offending user, without the possibility of any compensation to the user for any damages caused.
24Genetics reserves the right to remove any content, contributions or comments that are contrary to law, morality or public order, including, but not limited to, those that violate the dignity of the person, are discriminatory, racist, xenophobic, contrary to youth or childhood, pornographic or against public safety.
In any case, 24Genetics will not be responsible for the opinions expressed by users through forums, chats or other participation tools.



24Genetics declares that it has adopted all necessary measures, within its possibilities and the state of the art, to guarantee the proper functioning of the website and to minimize system errors, both from a technical point of view and in terms of the contents published, as well as to avoid the existence and transmission of viruses and other components harmful to the users’ computer systems.
However, in any case, 24Genetics cannot guarantee or be held responsible for:
– the complete truthfulness, accuracy, reliability, usefulness and timeliness of absolutely all the contents of the website;
– the availability and continuity of the operation of the website, i.e. the absence of interruptions or errors in accessing the website;
– the failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the service of the portal during the provision of the same one or with previous character; neither of
– the absence of viruses, worms or any other harmful computer element (the user is responsible for the availability of adequate tools for the detection and disinfection of harmful computer programs).
Consequently, and by way of recapitulation, 24Genetics does not guarantee and is not responsible for: (i) the continued operation of the website, the availability of access to it and the good quality of its operation; (ii) the absence of errors in the contents of the website; (iii) the absence of viruses or other harmful elements on the website or on the server that supplies it; (iv) the invulnerability of the website or the impossibility of breaching the security measures adopted for it; (v) the lack of usefulness or performance of the contents of the website; (vi) the damages or harm caused, to itself or to a third party, by any person who infringes the conditions, rules and instructions established by 24Genetics; and (vi) the fulfillment of the expectation of usefulness that the users may have attributed to the page and its contents.
24Genetics reserves the right to make, at any time, as many changes and modifications it deems convenient and necessary for the web page, without the need for prior notice.
24Genetics reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, the access, browsing, use, hosting or downloading of content or use of services of the website, with or without prior notice, to users who contravene any of the provisions detailed herein, without the possibility for the user to claim any compensation for this cause.



24Genetics reserves the right to modify the presentation, configuration and content of the website without prior notice.
Likewise, 24Genetics may terminate, suspend or interrupt, at any time and without prior notice, access to the contents of the website, without the possibility for the user to demand any compensation whatsoever. After such termination, the prohibitions on the use of the contents set forth in this document shall remain in force.



In the event that any provision of this document is declared null and void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such nullity or unenforceability shall not affect the remaining provisions hereof.



For any questions that may arise regarding the interpretation, application and compliance with these TERMS OF USE of the website, as well as for the resolution of any litigation arising from or related to the website, 24Genetics and the user agree to submit to the jurisdiction of the Courts and Tribunals of the city of Madrid (Spain), expressly waiving any other jurisdiction that may correspond to them.



These TERMS OF USE are governed by Spanish law.



For any clarification regarding these terms of use or any other aspects, the user has the following addresses at his disposal:
Headquarters of “24GENETICS, S.L.”: Paseo de la Castellana, n.º 95, 28th floor, Madrid (C. P. 28046).
E-mail address: info@24genetics.com
Telephone support: +34 910 059 099


This English version of the document is for information purposes only and has no legal value, so that the only legally binding version of this agreement is the Spanish version, which can be consulted at https://24genetics.es/terminos-de-uso/



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